Shipping Policy

Knox Pop Con Official Merchandise Store

Knox Pop Con is a 501(c)(3) nonprofit, and every purchase directly funds our mission to promote Asian pop culture in East Tennessee. All merchandise is printed on demand and shipped directly to you.

Order Processing

All Knox Pop Con merchandise is made to order through our print-on-demand fulfillment partner. After you place an order, production typically begins within 1-3 business days. You will receive a confirmation email once your order has been placed and another when it ships.

Shipping Times

Once your item has been produced and shipped, estimated delivery times are:

  • United States: 5-7 business days after shipment
  • Canada: 7-14 business days after shipment
  • International: 10-20 business days after shipment

Total time from order to delivery (including production) is typically 7-12 business days for domestic orders. Delivery times may vary during peak seasons or due to carrier delays beyond our control.

Shipping Costs

  • Free shipping on all U.S. orders over $50
  • Standard U.S. shipping: Calculated at checkout based on item weight and destination
  • International shipping: Calculated at checkout based on destination country

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in our shipping costs.

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. If you do not receive a tracking email within 5 business days of placing your order, please contact us.

Shipping Carriers

Orders are fulfilled and shipped by our print-on-demand partner. Shipments within the United States are typically sent via USPS or UPS. International shipments use a combination of local and international carriers depending on destination.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the estimated delivery window, please contact us within 30 days. We will work with the carrier to resolve the issue and, if necessary, send a replacement at no additional cost. See our Return Policy for more details.

Contact Us

Questions about shipping or need help tracking an order? Reach out to us:

Last updated: March 2026. Knox Pop Con reserves the right to update this policy at any time. Changes will be posted on this page.